QUESTIONS & ANSWERS

PRODUCT QUESTIONS

  • Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.

  • Some say that they experience a slight discoloring when first cleaning their dirty shoes, this is not an issue as the natural color shall return better than new within a few hours.

  • If you’re looking to clean up some suede kicks that just don’t have the smooth finish they used to, carefully tell me how to clean suede because I’m not sure either.

  • Negative. Our clean and condition formula was carefully crafted to care for your soles and the soul of our earth. Made from natural substances there’s nothing quite as safe and sound as our conditioners.

SHIPPING QUESTIONS

  • While we do ship to the majority of countries, please inquire if you’re ordering for international shipping prior to completing your order and we will confirm the delivery options so there’s no confusion.

  • In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

  • Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.

  • Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.