FREQUENTLY ASKED QUESTIONS

Cleaning Related Questions

What shoes can I use conditioner on?

Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.

Will Refreshed Leather Care cause “yellowing” to occur on my sneakers? How long does the effect last?

Some say that they experience a slight discoloring when first cleaning their dirty shoes, this is not an issue as the natural color shall return better than new withing a few hours.

Is it safe to use on suede? How do I use it?

If you’re looking to clean up some suede kicks that just don’t have the smooth finish they used to, carefully tell me how to clean suede because I’m not sure either.

Is the conditioner harmful to me or the enviornment?

Negative. Our clean and condition formula was carefully crafted to care for your soles and the soul of our earth. Made from natural substances there’s nothing quite as safe and sound as our conditioners.

Shipping Related Questions

Do you ship internationally?

While we do ship to the majority of countries, please inquire if you’re ordering for international shipping prior to completing your order and we will confirm the delivery options so there’s no confusion.

If I provided the wrong delivery address and the package was returned, how can I have it re-delivered?

In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

I never received my order, what should I do?

Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.

Do you accept shipped in shoes for cleaning?

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Is sales tax included into your prices?

Refreshed shoe cleaner works on shoes of all materials and colors. Consult with a refreshed professional by contacting us directly or visiting your local refresher’s to be more certain as to which product and method suits your soles.

Have more questions or want to know more about our products?